RETURNS

All orders can be returned within 7 days of receipt of your order, provided that the item is unused and in the same condition as when received. We will gladly exchange your purchase for another item or refund you the purchase price, less shipping costs.

RETURN PROCESS

Please contact us to advise that you are returning an item.

Please pack your item securely for shipping and return it to:

Seiko Store Online
26 6th Street
Wynberg, Johannesburg, 2090

PLEASE NOTE

• Your order number must be clearly marked on the parcel.
• Items must be returned with all original packaging.
• Watches must be returned with the guarantee book, watch box and any links that may have been removed.

TERMS OF RETURN ACCEPTANCE

• Any item that is not in its original condition, for reasons not due to an error by Seiko Store, will not be accepted for return.
• You will be responsible for paying the shipping costs for the return.
• Seiko Store will evaluate the condition of the returned item and advise whether your refund or exchange has been accepted. Please allow a reasonable timeframe for this process.
• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
• Sale items do not qualify for refunds.

REFUNDS & EXCHANGES

Once your item has been received and inspected by our customer service team, we will send you an email confirming receipt of your return and advise whether you are eligible for an exchange or refund.

If your refund is approved, it will be processed within 7 days of receiving your returned item and credited to your original method of payment. Please note that refunds may take up to 7 days to reflect in your account.

In the case of an exchange, delivery times for your replacement item may vary depending on your location and product availability.

GIFT RETURNS

If the item you are returning is a gift that was shipped directly to you with no proof of purchase, you will have received a gift certificate to the value of the original item.

If the item was not marked as a gift when purchased, or the purchaser had the order shipped directly to themselves, any applicable refund will be issued to the original purchaser.